Sunday 28 April 2013

Warid Maal Dhamaal Buldle's Terms and Conditions




Terms and Conditions:
INTRODUCTION: =>
=> Warid Telecom (Pvt) Limited (henceforth “Warid”) provides telecommunication services in the Islamic Republic of Pakistan, AJK and Gilgit Baltistan (the “Territory”). Warid is offering various value added services (“VAS”) including short messaging service (“SMS”), Wallpapers and Ringtones.
=> Warid is launching a new bundled VAS bundle called “Warid Maal Dhamaal Bundle” (the “Maal Dhaamal Bundle”). The Maal Dhamaal Bundle consists of 10 SMS and 10 credit points to down load 10Contents which can be Wallpapers and/or Ringtones offered by Warid. A customer purchasing the Maal Dhamaal Bundle can download a combination of Wallpapers and Ringtones. The Maal Dhamaal Bundle price is Rs.9.99 plus tax (defined as Charges in below). The Maal Dhamaal Bundle offers a bundled discount on the otherwise retail price of the products included in the Maal Dhamaal Bundle, which would cost the customer at least Rs.20 if purchased otherwise without such discounted bundle. The Customer acknowledges that all SMS’s purchased through the Maal Dhamaal Bundle shall be activated and become available to the Participant by Warid for use a maximum of sixty (60) days after the expiry date of this Campaign and shall be directly credited to the Customers MSISDN account.
=> Warid is launching an SMS based campaign (the “Campaign”)for the promotion of its Maal Dhamaal Bundle; the duration of the Campaign is provided here in below.For the purposes of the Campaign, Warid has created a web site http://waridtel.com/maaldhamaal (“Web Site”) and defined an IVR short code 3001(IVR) containing these Terms and Conditions (as defined below)to give the detailed information pertaining to the Campaign. The Web Site is publically accessible, whereas the IVR shall be accessible to Customers only. Warid has also createda WAPSite (http://maaldhamaal.waridtel.com)which may be updated from time to time to incorporate the new Wallpapers and Ringtones (hence forth the “WAP Site”).
=> The terms and conditions mentioned herein (“Terms and Conditions”) shall determine the rights and liabilities of Warid and the Participant (as defined below) regarding the Campaign. In order to participate in the Campaign, the Customer shall accept the Terms and Conditions in their totality by replying/sending an SMS to 3000. The sending/replying of the SMS to 3000, with or without any text there on, would be for all intents and purposes considered the acceptance on the part of the Customer to the Terms and Conditions in their totality. The sole consideration granting the Customer the right to participate in the Campaign is the purchase of Maal Dhamaal Bundle(s).
DEFINITIONS AND INTERPRETATIONS:
2.1 Definitions:
=> Unless the context requires otherwise, the expressions used in these Terms and Conditions and not defined elsewhere in such Terms and Condition shall have the following meanings assigned to them:

=> “Advertisement” or “Advertised by Warid” means publication or advertisement of any information, policy, notice, intimation, public message or any other communication regarding the Campaign, collectively or separately, through any medium including but not limited to television, radio, outdoor, hoardings/bill boards, internet, cellular and/or print media etc;
=> “Terms and Conditions” means these terms and conditions;
=> “Approved modes of communication” means any of the modes of communication provided in Telecom Consumer Protection Regulations, 2009 as amended from time to time;
=> “Charges”means the price of the Maal Dhamaal Bundle which shall be paid by the Participant through an SMS on the Paid Short Code (i.e.3000);
=> “Connection” means Post-paid Connection or Pre-paid Connection issued by Warid to the Customers;
=> “Contents” means the Wallpapers and/or Ringtones defined herein;
=> “Credit Points” or “CP”or “Credit” means credit points acquired by the Participant upon purchasing the Maal Dhamaal Bundle against an SMS sent on the Paid Short Code 3000. The Credit Points shall be used as a voucher to download Contents and entry voucher in the Lucky Draws;
=> “Customer” means the customer (including natural or legal person)who is availing Warid Services through an MSISDN registered and activated validly in his name;
=> “Encryption” means any technique used by Warid to reasonably secure the data, voice transmission or other communication over the System including but not limited to prevent eaves dropping over its telecommunication system except as required by the law or beyond its reasonable control;
=> “FOC Short Code” means short code 3001, which can be accessed by the Customer/Participant through SMS free of charges for the purposes of this Campaign;
=> “Fuel”shall only mean Super Petrol;
=> “GPRS” means General Packet Radio Service offered by Warid to the Customers;
=> “License” means the relevant GSM License issued to Warid by PTA for provision of Services in the Territory;
=> “Lucky Draw(s)” means the lucky draws held under this Campaign including the Daily lucky draw, Grand Lucky Draw and Bonus Lucky Draw;
=> “Maal Dhamaal Bundle” or “Bundle” means a bundle of VAS products consisting of ten (10) SMS and ten(10) Credit Points (which Credit Points are used to download a Content against each Credit Point) to be purchased by the Participant by paying the Charges and Taxes through an SMS sent on the designated Paid Short Code;
=> “MSISDN Number” means a unique numerical number assigned against each Connection for availing Warid Services;
=> “Network” means Warid’s GSM network as and where installed throughout the Territory which is run and supported by the System;
=> “Paid Short Code” means the short code of 3000;
=> “Parties” unless the context provides otherwise means Warid and the Participant;
=> “Payables” or “Dues” mean any payments due against the Customer for availing Warid Services as per the relevant agreement there of;
=> “Post-paid Connection” means such Connection for which the Customer, subject to deposit of any applicable advance or security, pays for the Warid Services after availing the Services;
=> “Pre-paid Connection” means such Connection for which the Customer pays for the Warid Services in advance before availing such Services;
=> “PTA” means Pakistan Telecommunication Authority or its successor;
=> “Ringtones” means ringtones available on the WAP Site;
=> “SIM Card” means subscriber identity module card corresponding to the unique MSISDN Number issued to a Customer;
=> “Participant” means the Customer who has participated in the Campaign as per Clause 4.4 below;
=> “System” means Warid’s GSM mobile cellular system;
=> “Taxes” or “t” include all or any taxes, levies or fees levied/charged by federal government, any provincial government or any other lawfully competent authority;
=> “Territory” means the territories for which Warid is authorized to provide Services under the License;
=> “Value Added Services” or “VAS” means any value added services offered by Warid from time to time to its Customers;
=> “Wall Papers” means the Wall Papers available on the WAP Site;
=> “Warid Services” means the services offered by Warid from time to time through the System and Network including cellular services and optional services pursuant to the License; and
=> “Warid” means Warid Telecom (Pvt.) Ltd. (including its successors and assigns) licensed by PTA to install and operate the Network throughout the Territory in order to provide the Services.
2.2 Interpretations:
=> Headings are included for convenience only and shall not affect the interpretation hereof. Any reference to the singular shall include the plural and vice versa and any reference to one gender shall include all genders;
=> The importance of Clauses shall not be determined by their arrangement/order in these Terms and Conditions;
=> The words “include”, “includes”, “including” and “included” will be construed without limitation unless inconsistent with the context; and
=> The words not expressly defined herein shall bear the dictionary meanings
CHANGES IN THE TERMS OF CAMPAIGN AND QUIZ:
=> Warid maintains the absolute right to amend these Terms and Conditions by publishing the amendments and changes onits official web site; however the Participant shall be intimated through an SMS from FOC Short Code (i.e. 3001) or an SMS from Warid prior to any such amendment or change, where after if someone shall reply/send an SMS to FOC Short Code (i.e. 3001) or continue to participate by sending an SMS on the Paid Short Code (i.e. 3000), it shall be considered the acceptance of the Participant to such amended Terms and Conditions.
DETAILS OF CAMPAIGN AND RIGHT TO ENTER IN THE LUCKY DRAW:
=> The Customer acknowledges that Warid has primarily launched this Campaign to promote the service of its wall papers,ringtones, and SMS and specifically the Maal Dhamaal Bundle which has been introduced hereby;
=> All Customers upon electing to participate in the Campaign by accepting the terms and conditions in the manner prescribed herein shall become the Participants of the Campaign in terms here of where after such Participant shall be eligible to participate in the Lucky Draw(s)in accordance with these Terms and Conditions;
=> To participate in the Campaign, the Customer shall be registered as a Participant upon the purchase of the first Bundle consequent to the acceptance of the terms and conditions whereupon the Customer shall receivea ‘user name’ and ‘password’ to access the WAP Site portal;
=> To participate in the Campaign, the Customer may be registered as the Participant by purchasing the first Maal Dhamaal Bundle by sending an SMS, with or without any text, on Paid Short Code (i.e. 3000). The Participant understands and acknowledges that the first reply to SMS from Short Code 3000 will result in the purchase of the first Maal Dhamaal Bundle and shall representan unconditional acceptance of these Terms and Conditions in their totality where of the link shall be sent to the Customer in an SMS;
=> After registration as a Participant, the Participant shall receive his/her unique username and password which represents an acknowledgement that the Participant has accepted the Terms and Conditions and consented to registering for the Campaign;
=> After registration as a Participant the Participant shall become eligible to be entered in the Lucky Draws and the Maal Dhamaal Quiz offered under the Campaign where the participation in the Lucky Draw(s) and the Maal Dhamaal Quiz shall be free of cost;
=> The Participant acknowledges that he shall not reveal his password to any third party/person. The Participant shall be exclusively responsible for all actions taking place through the use of his password and also for maintaining its confidentiality. The Participant shall not use the WAP Site for illegal or immoral purposes;
=> The Customer/Participant acknowledges that a number of SMS for the promotion of the Campaign and/or maintain the interest of the Participant will be sent to him throughout the duration of the Campaign.
=> The Customer/Participant may purchase as many Warid Maal Dhamaal Bundle(s)s as he wishes by sending an SMS on the Paid Short Code where such SMS on being sent to the Paid Short Code shall result in the Customer being charged Rs.9.99 plus Taxes as charges for a Maal Dhamaal Bundle andin consideration thereof acquiring ten (10) SMS and ten (10) Credit Points against each Maal Dhamaal Bundle purchased.
=> The Participant acknowledges and agrees that the Wall Papers and the Ringtones can be downloaded against the Credit Points from the WAP Site and such downloading requires GPRS activation. It is further acknowledged and agreed by the Participant that the GPRS shall be charged separately as per Warid’s applicable tariffs (the detailed information regarding charges for using GPRS can be obtained at http://www.waridtel.com).
DURATION OF THE CAMPAIGN:
=> Theduration of the Campaign is fixed for 85 days starting from 15th April 2013 to 8th July 2013. Warid may terminate/discontinue the Campaignat any time during the Campaign Period; however the Customer/Participant shall be intimated in accordance with the applicable laws before the termination/discontinuation date. After the termination/discontinuation of the Campaign or expiry of Campaign Period,Warid bears no obligation towards the Customer/Participant including but not limited to any liability for not using the Credit Points before the termination/discontinuation date or expiry of the of the Campaign as the case may be.
INTELLECTUAL PROPERTY RIGHTS:
=> The Customer/Participant acknowledges that Warid possesses all intellectual property rights for the Wallpapers and the Ringtones to be downloaded by the Customer/Participant. The Wallpapers and the Ringtones downloaded shall be only for the personal use of the Customer/Participant and shall not be shared with any third party in any manner.
OBLIGATIONS OF PARTICIPANT:
=> The Participant unconditionally accepts the terms and conditions mentioned here in in addition to the terms and conditions of Warid’s standard Cellular Services Agreement Form (“CSAF”) and shall absolutely comply with them. The Customer/Participant shall refrain from any illegal, unfair or improper actions/deeds/omissions while accessing the Web Site, WAP Site and downloading the Wallpapers/Ringtones there from that can cause any damage or malfunction to the WAP Site and, the Web Site or adversely influence/jeopardize the provision of other Warid Services; in such case Warid shall have all the rights available to it under these Terms and Conditions, CSAF and the applicable laws.
LUCKY DRAW:
=> Each Credit Point acquired by the Participant by purchasing Maal Dhamaal Bundle(s) shall be treated as an entry to the daily and grand lucky draws (hereinafter respectively referred to as the “Daily Lucky Draw”and “Grand Lucky Draw”). The Daily Lucky Draw shall be held on daily basis during the Campaign Period except Sundays and the last day of the Campaign (i.e. 85th day of the Campaign) and the Participant shall be entertained in the Daily Lucky Draw of that day having entries therein equal to his total Credit Points acquired by him on that day (starting from 00:00 and ending on 23:59:59). The Participant shall be entered into the Daily Lucky Draw notwithstanding the number of Bundles purchased on the given day. The Grand Lucky Draw shall be held after the Campaign Period and the Participant shall be entered in the Grand Lucky Draw having entries therein equal to his total Credit Points acquired by him against purchase of Bundles during the Campaign Period;
=> The winner of each Daily Lucky Draw shall be given a Gift of PKR 100,000/- (“Daily Gift”), whereas the winner of the Grand Lucky Draw shall be given a Gift of PKR 10,000,000/-(“Grand Gift”);
=> There shall be no additional cost charged to any Customer/Participant for their entry into the Lucky Draw(s).
MAAL DHAMAAL QUIZ:
=> Warid has introduced a Maal Dhamaal Quiz programme (the “Quiz”) which is supplementary to the Campaign;
=> The Participant in consideration of having registered in the Campaign and purchasing a Bundle shall be entered into the Quiz at no further cost to the Participant;
=> The Participant shall as part of the Campaign to promote the Bundle receive an SMS containing a question with 2 options for possible answers. The said SMS containing the Quiz question shall be an offer to purchase a single Bundle and the Customer/Participant shall, if it exercises the option to purchase through a reply SMS, also become eligible to participate in the Quiz as part of the Campaign and free of cost answer the Quiz question.
=> The Customer/Participant shall be required to confirm its order and consent for the purchase of a Bundle along with the answer to the Quiz question by replying to the SMS on the Paid Short Code(i.e. 3000). Upon such reply to the Paid Short Code being sent, the Customer/Participant shall be charged PKR 9.99 plus tax as Charges there to being the sale price of the Bundle. However, the answer to the Quiz question shall not be charged in any manner;
=> It shall not be mandatory on the Participant to reply to the SMS containing the offer to purchase the Bundle and the Quiz question;
=> Every SMS containing a Quiz question sent to the Customer/Participant shall expire automatically as an offer to purchase a Maal Dhamaal Bundle and to answer the Quiz question for acquiring resultant points if the Participant has not replied thereto till the time a new SMS containing a Quiz question is received by the Participant. Every new Quiz question SMS may contain more difficult question as compared to the question contained in the last SMS as the difficulty level of the Quiz may increases with each Quiz question;
=> The Participant shall receive certain points on the correct answer to each Quiz question (the “Weekly Points” or “WPts” or “WP”). The Participant shall receive hundred (100) Weekly Points on the first correct answer and thereafter every correct answer shall earn the Weekly Points equal to the number of correct answers sequentially during the Weekly Period multiplied with 100 for example for the second correct answer the Participant shall get the points: 2x100=200, and for third correct answer the points shall be calculated as: 3x100=300). The wrong answer shall not earn any Weekly Points. The total Weekly Points shall be equal to the Weekly Points earned by the Participants from all correct answers.
=> The Weekly Points earned during a week, starting from Monday at 00:00 and ending at 23:59:59 on Sunday (the “Week”),including the Bonus Weekly Points earned through participation in the Bonus Scheme (as mentioned below) shall expire at 23:59:00 of every Sunday during the Campaign Period.
=> The Participant who earns maximum/highest Weekly Points (including the Weekly Point earned through participation in the Bonus Scheme) during the Week in the Quiz shall be announced as the winner of the weekly Gift of PKR 500,000/-(“Weekly Gift”)after verification mentioned herein.
=> In case there shall be more than one Participant who earned the same number of maximum/highest Weekly Points including Bonus Weekly Points during the relevant Week, the Weekly Gift shall be divided equally between all such Participants.
BONUS SCHEME:
=> During the Campaign Period, Warid shall also announce the bonus schemes at various times consisting of five (05) Bonus Quiz Questions. Warid shall randomly select a time span (“Bonus Period”) of its own choice; however the Participant shall be intimated before the start of such time span. During the Bonus Scheme, the Participant may participate in such bonus scheme by replying to all of the five (05) Bonus Quiz Questions received at different times during a single Bonus Period where the answer to each Bonus Quiz Question is provided with each purchase of a Warid Malalmal Bundle during the Bonus Period.The first correct answer to Bonus Quiz question shall earn 1000 Weekly Points (“Bonus Weekly Points”)to the Participant and thereafter every correct answer shall earn the Bonus Weekly Points equal to the number of correct answers multiplied with 1000 for example for the second correct answer the Participant shall get the points: 2x1000=2000, and for third correct answer the points shall be calculated as: 3x1000=3000). The wrong answer shall not earn any Bonus Weekly Points. The total Bonus Weekly Points shall be equal to the Bonus Weekly Points earned by the Participants from all correct answers to Bonus Quiz Questions.The Bonus Weekly Points shall be credited to the Participant’s Weekly Points for the benefit in the Weekly Gift.
=> The Participants who answers all five questions during a single Bonus Period, whether correctly or incorrectly, shall be entered in a lucky draw(“Bonus Lucky Draw”) and the winner of such Bonus Lucky Draw shall be awarded with the bonus Gift(“Bonus Gift”). Not with standing the Bonus Lucky Draw, the Bonus Weekly Points earned in the Bonus Scheme through all or any correct answer shall be added in the Weekly Points otherwise earned during the running week of the Quiz and stand expired with the expiry of the Weekly Points. If any Participant has not replied to all five (05) Bonus Quiz Questions, such Participant shall not be included in the Bonus Lucky Draw, but his Bonus Weekly Points shall be benefited to him in accordance here with. However, the addition of Bonus Points to the Weekly Points earned shall not be subject to answer of all five (05) Bonus Quiz Questions.
=> The details of Bonus Lucky Draw are as follow:
=> Bonus Gift shall be Free Fuel for 1 year;
=> Free Fuel for 1 year will be given to the winner of each Bonus Lucky Draw wherein participants of a single Bonus Scheme Period shall be included who have given the reply to all 5 Bonus Questions during the given Bonus Period, not with standing whether the answers were correct or not.
=> The monetary amount equal to 160 liters of Fuel per month for 1 year (1920 liters in total) will be awarded to the winners of this Bonus Gift. The winners will receive a cash Gift equating the existing price of 1920 liters, which shall be subject to deduction of applicable taxes.
CONDITIONS TO RECEIVE THE PRIZES:
=> The Daily Gift, Weekly Gift, Bonus Gift and the Grand Gift shall collectively be referred to as the “Gifts” and separately as the “Gift”;
=> All Gifts will be awarded not later than 60 days of the expiry of Campaign Period;
=> All Gifts will be subject to applicable Taxes before being handed over to the winning Participant;
=> The Gift winning Participant shall be required to produce his original CNIC for verification of his antecedents from Warid record and after verification such Participant shall be given the Gift;
=> If the winning Participant is under 18, then the Gift will be awarded to the person whose name the SIM is registered and the Gift will be handed over only after verification in accordance with clause 11.4;
=> Warid reserves the right to disqualify any Participant to receive the Gift if it has reasonable grounds to believe that the Participant breached any provision of the Terms and Conditions and/or the CSAF;
=> The Gift winning Participant shall be contacted by Warid and such Participant shall undertake in writing that he is, the lawful owner of the SIM and MSISDN (cell number), is entitled to receive the Gift and in case of any claimant disputing the receiving of such Gift he shall be responsible for the settlement of such dispute and shall indemnify Warid in full regarding such dispute (including but not limited to all cost, expenses and reasonable attorney fees incurred by Warid in relation thereto);
=> The Gift winning Participant shall provide all the documents required by Warid including a Disclaimer stating that he is not disqualified under Clause 13.14 to participate in the Campaign;
=> The Participant agrees that Warid may use such photographs, videos and audio recordings taken at the time of Gift distribution, communication happened/exchanged during contact by Warid for intimation of Gift winning and other information including names, surnames etc in Warid’s advertisements of the Campaign without any further/prior/specific consent for such purpose. The consent given here and the incorporation of any contents/information in the advertisement of the Campaign shall not entitle the Participant for any remuneration/amount in any manner. If a winning participant later becomes disqualified under these Terms and Conditions to receive the Gift, then any release of advertisement about his winning shall not create any obligation/responsibility on Warid in favour of such participant either related to the Gift or to any social, financial or other exposure in this regard;
=> Warid will select up to 5 runners-up for every Gift. If the notified winner Participant cannot be reached/contacted, disqualified or refuses the Gift or fails to appear to collect it within 15 calendar days (the “Grace Period”) of the notification/intimation, then Warid will contact the second runner-up and so on, and declare such runner up Participant the winner of the Gift. After the lapse of the Grace Period, the claim from winning Participant/runner up shall not be entertained without regard to the reason of such delay/lapse;
=> The Gift winning Participant must have a Bank Account in order to receive the Gift. In case the winner does not have an existing Bank Account, he will be given a period of 15 working days to open an account and revert back to Warid. In case he does not revert back to Warid in the prescribed time period of 15 days from the notification/intimation, it shall be considered the lapse of Grace Period and such Participant shall face the consequences of lapse of Grace Period.
=> The Participant acknowledges that the decisions made by Warid shall be final and binding on him.
UNREGISTRATION FROM THE CAMPAIGN:
=> If any Participant desires to be unregistered as a Participant from the Campaign, he shall send an SMS with keyword “STOP” on the FOC Short Code3001. The accumulated Credit Points and/or Weekly Points will be retained and the Participant will be eligible of Gifts if applicable for the period the Participant participated in the Campaign. Upon unregistering the Participant shall not receive any SMS’s containing an offer to purchase the Bundle or answer a Quiz question;
=> If a Participant decides to re-register after unregistering from the Campaign, he can re-register as a Participant by sending an SMS with any keyword or a blank SMS or an SMS containing keyword “R” to the FOC Short Code3001. All previously accumulated Credit Points and/or Weekly Points will automatically become available for the re-registered Participant if so available for the defined and relevant period of the Campaign. The re-registration of a Participant shall also represent that the Participant has again accepted the Terms and Conditions.
MISCELLANEOUS:
=> Warid shall not have any liabilities towards the Participant after the expiry of Campaign Period except provided otherwise expressly in the Terms and Conditions. Any Bundle purchased by a Customer/Participant shall not be refundable;
=> Warid shall not be responsible for any loss or damage resulting to the Participant or any third party in any manner in association and/or connection with the Campaign and participation therein;
=> Warid undertakes/gives no warranty (whether express or implied) whatsoever with respect to the entitlement for any Gift by mere participation of Participant in the Campaign;
=> Fraud or abuse relating to accrual of Credit Points or the Weekly Points, may result in forfeiture/cancellation of such accrued Points as well as cancellation of a Participant’s eligibility for the Campaign, suspension of Warid’s Services to the Participant and termination of Participant’s Warid connection; and any decision by Warid in this respect shall be final;
=> Without prejudice to Clause 13.4, all questions or disputes regarding eligibility of the Participant for the Campaign, the accrual/accumulation of Credit Points or Weekly Points or any Bonus Weekly Points and giving of Gifts shall be resolved by Warid in its sole discretion and any decision by Warid in this respect shall be final;
=> Warid’s failure or delay to enforce a particular term and condition, right, remedy or penalty shall not constitute as a waiver of that term and condition, remedy, penalty by Warid. Further the enforcement of these Terms and Conditions, right, remedy or penalty shall not mean the waiver of other terms, remedies or penalties available to Warid under this document, CSAF, other applicable documents/agreements between Warid and the Participant and the relevant laws;
=> The reply the Customer sends to the SMS from FOC Short Code containing the link of these Terms and Conditions or the purchase of any Bundle after receiving such SMS, shall mean that the Customer/Participant has read, understood and agreed with the provisions/paragraphs of theseTerms and Conditions;
=> Warid reserves the right to disqualify any Participant from further participation in the Campaign, if in its judgment, the Participant has in any way violated these Terms and Conditions, or has violated the terms and conditions of the CSAF (which is mandatory to execute before availing Warid Services). If a Participantis availing Warid Services without execution of the CSAF, it shall be presumed a breach of these Terms and Conditions in itself;
=> Unless context requires otherwise, each of these Terms and Conditions mentioned herein shall be severable and distinct from one another and if at any time, any one or more of such terms and conditions is or becomes invalid, illegal, unenforceable, the validity, legality or enforceability of the remaining provisions/clauses shall not in any way be affected or impaired thereby;
=> If a Force Majeure event occurs that directly affects the ability of Warid to perform its obligations hereunder, Warid shall be entitled to suspend performance of such an obligation for the duration of the Force Majeure event. Force Majeure includes acts of God, war, hostilities, riots, civil commotion, strike, revolution, epidemic, accident, fire, flood, earthquake, blockade, any decision of the court, tribunal or authority, PTA or any other cause similar to the kind herein enumerated or of equivalent force not within the control of Warid (including but not limited to reasons attributable to failure of machinery, Warid’s telecommunication system, any hardware or software);
=> The decision of Warid in respect of any dispute that may arise in connection with these Terms and Conditions shall be final and binding on the Participant;
=> The Customer/Participant acknowledges that under this Campaign he shall not respond to any calls/SMSs directing to make/send calls/SMSs to any other number/short code or which are regarding award of any gift (whether money or in kind) in lieu of balance transfer or any payment and shall not transfer any balance or make any payment through upload or otherwise if required by any call/SMS even if the caller or SMS claims to be representing Warid. Warid confirms that it does NOT at any time require any payment from the Customer/Participant of payment of any amount through transfer of balance of upload to any account for purposes of receiving a gift or prize under any promotional marketing campaign. Ignorance of this clause by the Customer shall not accrue any liabilities/responsibilities on Warid including but not limited to liability/responsibility towards any loss occurred to the Customer/Participant;
=> The language of the Campaign shall be Roman Urdu and/or English;
=> The Customer who has executed the CSAF against the MSISDN (cell number) under his use shall be eligible to participate in the Campaign and not otherwise. However the following shall not be eligible to participate in the Campaign:
=> The employees of Warid;
=> Warid Franchises and Retailers and the employees of its sister concerns;
=> The spouse, children, parents and siblings (“First Degree Relatives”) of Warid employees; and
=> The registered users of Warid employee family number.
COMPLAINT/QUERY HANDLING, DISPUTE RESOLUTION AND ARBITRATION:
=> The Participant can call at the helpline by dialing 321 round the clock for any complaints regarding the Campaign. The Participant’s call shall be recorded against his CLI for record keeping and in accordance with the instructions given by PTA. Prescribed tariff rates shall be charged for using the helpline services;
=> If a Participant requires information regarding the Campaign or the Quiz, he can send keyword “HELP” to the FOC Short Code;
=> A Participant can receive information of his accumulated Credit Points or the Weekly Points by sending keyword “POINTS” to the FOC Short Code.
=> The Campaign and/or the Quiz and these Terms and Conditions shall be governed by the laws of Pakistan and interpreted in accordance with laws of Pakistan. If the Participant shall be of the opinion that he has any right pertaining to the Campaign and he wishes to invoke such right, the Participant acknowledges, understands and agrees that such right can only be invoked through the arbitration which shall be conducted by the sole arbitrator appointed by Warid and such arbitration proceedings shall be conducted in English or Urdu language at Lahore under the Arbitration Act 1940. Without prejudice to the above, it is further agreed by the Participant that only the courts at Lahore shall have the jurisdiction on any matter relating to the Campaign.

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