Warid Telecom (Pvt) Limited (henceforth “Warid”) provides
telecommunication services in the Islamic Republic of Pakistan, AJK and
GilgitBaltistan (the “Territory”). Warid is launching a marketing Campaign
(the “Campaign”) for its Pre-Paid Customers (the “Customers”), whereby when
the Customer shall reload his Pre-Paid Connection through any “Pre-paid
payment modes” (as defined in the CSAF which is duly executed by the Customer
already), the Customer shall be included in the Campaign as per the following
mechanics of the Campaign
1. MECHANICS OF THE CAMPAIGN:
1.1 User to load at least Rs. 50 in a single
go to participate
1.2 No subscription required for any reward
1.3 For lucky draw:
a. Multiple loading entries in multiple of 50
will result in multiple entries for lucky draw
b. Rs. 50 threshold should be met in one
transaction
c. Cash reward will be Rs. 100,000 daily
d. Bumper prize of Rs. 5,000,000 will be after
campaign ends
e. For bumper prize, all transactions that
will be either of Rs. 50 or in multiples during last 30 days will be included
whereas for daily reward, loading transactions done during last 24 hrs will
be catered and list will be refreshed every day
1.4 For real time instant reward
a. Only Rs. 50 will be catered for instant
surprise reward
b. Instant surprise reward can be either one
of the three
i. 20 free on net min (which cannot be used
from 6pm-9pm)
ii. 100 free sms
iii. Free calling within on net FNF
c. Validity of free resources will be 1 day
however
i. Incase user loads Rs. 50 before 8pm, free
min/sms will be valid till mid night
ii. Incase user loads Rs. 50 after 8pm, free
min/ sms will be valid till next calendar day
1.5 Campaign duration is 30 days from 1st June
till 30th June, unless mentioned otherwise.
1.6 Only Warid’s Pre-Paid Customers are
eligible for the Campaign.
1.7 Peer to peer balance transfer between two
subscribers shall not be considered for this Campaign.
2. CONDITIONS TO RECEIVE THE PRIZES
2.1 The Daily Prize and the Grand Prize shall
collectively be referred to as the “Prizes” and separately as the “Prize”;
2.2 All Prizes will be awarded not later than
60 days of the expiry of Campaign Period;
2.3 All Prizeswill be subject to applicable
Taxes before being handed over to the winning Customer;
2.4 The Prize winning Customer shall be
required to produce his original CNIC for verification of his antecedents
from Warid record and after verification such Customer shall be given the
Prize. If the Customer shall not be a registered Customer having valid
agreement with Warid for availing Warid’s cellular services, the Customer
shall not be considered the winning Customer and shall not be eligible for awarding
the Prize;
2.5 If the winning Customer is under 18, then
the prize will be awarded to the person whose name the SIM is registered and
the prize will be handed over only after verification in accordance with
clause 3.4;
2.6 Warid reserves the right to disqualify any
Customerto receive the prize if it has reasonable grounds to believe that the
Customer breached any provision of the Terms and Conditions and/orhis
agreement with Warid for availing Warid’s cellular services or the CSAF;
2.7 The Prize winning Customer shall be
contacted by Warid and such Customershall undertake in writing that he is,
the lawful owner of the SIM and MSISDN (cell number), is entitled to receive
the Prize and in case of any claimant disputing the receiving of such Prize
he shall be responsible for the settlement of such dispute and shall
indemnify Warid in full regarding such dispute (includingbut not limited to
all cost, expenses and reasonable attorney fees incurred by Warid in relation
thereto);
2.8 The Prize winning Customer shall provide
all the documents required by Warid including a Disclaimer stating that he is
not disqualified under Clause 13.14 to participate in the Campaign;
2.9 The Customer agrees that Warid may use the
photographs, videos and audio recordings taken at the time of Prize
distribution, communication happened/exchanged during contact by Warid for
intimation of prize winning and other information including names, surnames
etc in Warid’s advertisements of the Campaign without any further/prior/specific
consent for such purpose. The consent given here and the incorporation of any
contents/information in the advertisement of the Campaign shall not entitle
the Customer for any remuneration/amount in any manner. If a winning Customer
later becomes disqualified under these Terms and Conditions to receive the
Prize, then any release of advertisement about his winning shall not create
any obligation/responsibility on Warid in favour of such Customer either
related to the Prize or to any social, financial or other exposure in this
regard;
2.10 Warid will select up to 3 runners-up for
every Prize. If the notified winner Customer cannot be reached/contacted
within three (03) days from the notification or disqualified or refuses the
Prize or fails to appear to collect it within 15 calendar days (the “Grace
Period”) of the notification/intimation, then Warid will contact the second
runner-up and so on, and declare such runner up Customer the winner of the
Prize. After the lapse of the Grace Period, the claim from
winningCustomer/runner up shall not be entertained without regard to the
reason of such delay/lapse;
2.11 The Prize winningCustomer must have a
Bank Account in order to receive the Prize. In case the winner does not have
an existing Bank Account, he will be given a period of 15 working daysto open
an account and revert back to Warid. In case he does not revert back to Warid
in the prescribed time period of 15 days from the notification/intimation, it
shall be considered the lapse of Grace Period and such Customer shall face
the consequences of lapse of Grace Period.
2.12 The Customer shall collect the Prize from
Warid’s premises as directed by Warid in its sole discretion and the Customer
shall bear all the travelling expenses by himself.
2.13 The Customer acknowledges that the
decisions made by Warid shall be final and binding on him.
3. MISCELLANEOUS
3.1 Warid shall not have any liabilities
towards the Customerafter the expiry of Campaign Period except provided
otherwise expressly in the Terms and Conditions.
3.2 Warid shall not be responsible for any
loss or damage resulting to the Customer or any third party in any manner in
association and/or connection with the Campaign and participation therein;
3.3 Warid undertakes/gives no warranty
(whether express or implied) whatsoever with respect to the entitlement for
any Prize by mere participation of Customerin the Campaign;
3.4 Fraud or abuse relating to recharge
uploading shall result in cancellation of a Customer’s eligibility for the Campaign,
suspension of Warid’s Services to theCustomer and termination of Customer’s
Warid connection as well as forfeiture/cancellation of any Prize; and any
decision by Warid in this respect shall be final;
3.5 Without prejudice to Clause 4.12, all questions
or disputes regarding eligibility of the Customerfor the Campaign and giving
of Prizes shall be resolved by Warid in its sole discretion and any decision
by Warid in this respect shall be final;
3.6 Warid’s failure or delay to enforce a
particular term and condition, right, remedy or penalty shall not constitute
as a waiver of that term and condition, remedy, penalty by Warid. Further the
enforcement of these Terms and Conditions, right, remedy or penalty shall not
mean the waiver of other terms, remedies or penalties available to Warid
under this document, CSAF, other applicable documents/agreements between
Warid and the Customer and the relevant laws;
3.7 Warid reserves the right to disqualify any
Customer from further participation in the Campaign, if in its judgment, the
Customer has in any way violated these Terms and Conditions, or has violated
the terms and conditions of the CSAF (which is mandatory to execute before
availing Warid Services). If a Customeris availing Warid Services without execution
of the CSAF, it shall be presumed a breach of these Terms and Conditions in
itself;
3.8 Unless context requires otherwise, each of
these Terms and Conditions mentioned herein shall be severable and distinct
from one another and if at any time, any one or more of such terms and
conditions is or becomes invalid, illegal, unenforceable, the validity,
legality or enforceability of the remaining provisions/clauses shall not in
any way be affected or impaired thereby;
3.9 If a Force Majeure event occurs that
directly affects the ability of Warid to perform its obligations hereunder,
Warid shall be entitled to suspend performance of such an obligation for the
duration of the Force Majeure event. Force Majeure includes acts of God, war,
hostilities, riots, civil commotion, strike, revolution, epidemic, accident,
fire, flood, earthquake, blockade, any decision of the court, tribunal or
authority, PTA or any other cause similar to the kind herein enumerated or of
equivalent force not within the control of Warid (including but not limited
to reasons attributable to failure of machinery, Warid’s telecommunication
system, any hardware or software);
3.10 The decision of Warid in respect of any
dispute that may arise in connection with these Terms and Conditions shall be
final and binding on the Customer;
3.11 The Customer/Customer acknowledges that
under this Campaign he shall not respond to any calls/SMSs directing to
make/send calls/SMSs to any other number/short code or which are regarding
award of any prize (whether money or in kind) in lieu of balance transfer or
any call. Ignorance of this clause by the Customer shall not accrue any
liabilities/responsibilities on Warid including but not limited to
liability/responsibility towards any loss occurred to the Customer/Customer;
3.12 The language of the Campaign shall be
Urdu/ Roman Englishand/or English;
3.13 The Customer who has executed the CSAF
against the MSISDN (cell number) under his use shall be eligible to
participate in the Campaign and not otherwise. However the following shall
not be eligible to participate in the Campaign:
a. The employees of Warid;
b. Warid Franchises, Super Shop Retailers and
Retailers and the employees of its sister concerns;
c. The spouse, children, parents and siblings
(“First Degree Relatives”) of Warid employees; and
d. The registered users of Warid employee
family number.
4. COMPLAINT/QUERY HANDLING, DISPUTE RESOLUTION
AND ARBITRATION
4.1 The Customer can call at the helpline by
dialing 321 round the clock for any complaints regarding the Campaign. The
Customer’s call shall be recorded against his CLI for record keeping and in
accordance with the instructions given by PTA. Prescribed tariff rates shall
be charged for using the helpline services;
4.2 The Campaign and these Terms and
Conditions shall be governed by the laws of Pakistan
and interpreted in accordance with laws of Pakistan. If the Customer shall
be of the opinion that he has any right pertaining to the Campaign and he
wishes to invoke such right, the Customer acknowledges, understands and
agrees that such right can only be invoked through the arbitration which
shall be conducted by the sole arbitrator appointed by Warid and such
arbitration proceedings shall be conducted in English or Urdu language at
Lahore under the Arbitration Act 1940. Without prejudice to the above, it is
further agreed by the Customer that only the courts at Lahore shall have the jurisdiction on any
matter relating to the Campaign.
5. TERMS AND CONDITIONS:
5.1 This document along with the terms and
conditions of the CSAF shall form the terms and conditions (the “Terms and
Conditions”) between Warid and the Customer pertaining to the Campaign
(defined above).
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